Refund Policy

About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased.

How Refunds Are Issued

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an “Instant refund” option.

If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it’s available. Instant refunds are refunded to your credit card. You will still need to return your items within 30 days.

Payment Method Refund Method Refund Time (After Return Is Received) Credit Card Instant Refund to Credit Card Instant (See Note below) Credit Card Instant Refund to Gift Card Upon completion of the return request Credit Card Refund 3-5 days Bank Account Bank Account Up to 10 business days Credit Card 3-5 business days Note: Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.

If your refund doesn’t appear in Your Account, and the processing time for your payment method has passed, contact us for further assistance.

Note: After the carrier has received your item, it can take up to 2 weeks for us to receive and process your return.

Partial Refunds & Restocking Fees

Partial refunds are dependant upon the condition of the item being returned.

*For most items the return window is 30 days after delivery. Note: Tax on restocking fees may apply to return items that were shipped and sold by Jack for customers in CA, CT, NV, PA, VA, WV, and WI. Some products have additional conditions that may apply. For more information, contact our client services.

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